contact-us

Last updated: July 23, 2026

Contact Timboc

Questions about products, sizing information, an order, delivery, or a return can be sent to our customer support team.

Email: support@timboc.com
Support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET, UTC−5/UTC−4 during daylight saving time)
Typical response time: Within 1-2 business days

For Existing Orders

Please include the following information so we can review your request:

  • Your order number.
  • The email address used at checkout.
  • A short explanation of the question or problem.
  • Clear photos of the item, package, and shipping label when reporting damage, a defect, or an incorrect item.

Returns

Do not mail a return to the business address below unless our support team has authorized the return and confirmed that address in writing. The correct return location may depend on the item and fulfillment location. Review our Refund Policy before opening or trying on intimate apparel.

Business Contact

SELLONLINE RETAIL LIMITED
1745 Highland Ave
Sheridan, WY 82801
United States

Email: support@timboc.com