refund-policy

Last updated: July 23, 2026

Return Request Period

You may ask to return an eligible item within 30 days after the carrier shows the order as delivered. A return must be approved before it is mailed. To begin, email support@timboc.com with your order number, the item involved, and the reason for the request.

General Return Conditions

Unless the item arrived damaged, defective, or incorrect, an eligible return must be:

  • Unworn, unwashed, unaltered, and free from stains, odors, deodorant, makeup, hair, or other signs of use.
  • Returned with the original tags, packaging, accessories, and hygiene protection intact where supplied.
  • Packaged securely and mailed only to the return address provided in our authorization instructions.
  • Accompanied by proof of purchase.

Clothing and Fashion Items

Eligible clothing, including tops, dresses, trousers, knitwear, outerwear, and other non-intimate garments, may be tried on for fit but must not be worn for extended use. Items must remain unwashed, unaltered, clean, and free from fragrance, makeup, deodorant, pet hair, or other signs of use. All original tags and any supplied accessories must remain attached or included.

Intimate Apparel, Shapewear, and Swimwear

Health and hygiene conditions apply to products worn close to the body:

  • Bras, shapewear, sleepwear, and similar garments may be eligible only when tried on carefully, unworn beyond fitting, unwashed, and returned with all tags and hygiene seals intact.
  • Panties, lingerie bottoms, bodysuits with intimate contact, and similar items cannot be returned after the sealed packaging or hygiene seal has been opened, removed, or damaged, unless the item is confirmed to be defective or incorrect.
  • Swimwear must be tried on over underwear. The protective hygiene liner, tags, and packaging must remain attached and intact.
  • An item is not eligible for return if it shows signs of wear, washing, alteration, scent, staining, stretching, or removal of required hygiene protection.

Please review the product's size guide before ordering. This guidance applies to all clothing categories. Choosing an incorrect size does not make an item defective. An otherwise eligible size-related return follows the change-of-mind return terms below.

Damaged, Defective, or Incorrect Orders

Inspect the order soon after delivery. Contact us promptly if an item is damaged, has a manufacturing defect, or is different from what you ordered. Include clear photos of the item, packaging, shipping label, and the affected area. We will review the evidence and provide an appropriate remedy, which may include an authorized return, replacement, or refund.

If we confirm that we sent an incorrect item or that an item arrived damaged or defective, Timboc will provide or reimburse the approved return method when a return is required. Do not discard the item or mail it before receiving instructions.

Change-of-Mind and Size Returns

For an eligible return based on preference, fit, color, or change of mind, the customer is responsible for return shipping. Original shipping charges and any customs fees are not refundable unless the return resulted from our confirmed error or a covered defect.

Items Not Eligible for Return

  • Items that do not meet the condition or hygiene requirements above.
  • Gift cards and store credit.
  • Personalized or customized products.
  • Items clearly marked "Final Sale" before purchase, except where applicable law provides otherwise or the item arrived damaged, defective, or incorrect.
  • Products returned without authorization or to an address not provided by our support team.

Product Exchanges

Direct exchanges are not guaranteed because sizes and colors may sell out. For an eligible change-of-mind return, the usual process is to return the original item and place a separate order for the preferred item. Contact us first for an incorrect, damaged, or defective item so we can determine whether a replacement is available.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but we cannot guarantee a change or cancellation after processing has started. Orders that have been packed, transferred for fulfillment, or shipped cannot be canceled.

Refund Processing

After an authorized return arrives, we inspect it and notify you of the decision. An approved refund is sent to the original payment method, normally within 5-10 business days after approval. Banks and payment providers may need additional time to display the credit.

We do not issue refunds to a different card, bank account, or payment method. If 15 business days have passed since you received a refund approval notice, contact support@timboc.com.

Return Address

147 S 300 E, Payson, UT 84651

Contact

Email: support@timboc.com
Support hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time